Reliable, trustworthy, great work. Won't sell you what you don't need. Do a good job on what you do need. Flexible and easy to work with. Really know VWs. When I mentioned I had a specific, not so typical kind of air filter, they knew what it was immediately and how to work with it. I shopped around, wanted an alternative to going to the dealership. I carpool into SF every day and anytime I got into a VW I would ask where do you get your car serviced. Fitz & Peters came up multiple times. When I needed my 60K mile service I called them and a couple others recommended and hands down, they were most knowledgeable and reasonable of the ones I called. I've no had the 60K service and an oil change done there. Will definitely continue coming back for my servicing needs.