Knowledgeable, always does good work and loves Volkswagens as much as I do, which really makes a difference in the work they do. Not sure if the emergency brake wasn't tightened a little too much and maybe that's why the cable snapped the next day, but it's an old car. They have also taken my car at almost no notice when things go wrong, like when my fan belt snapped on the freeway. Really good guys! Also very convenient because they're close to everything downtown on Broadway.