I'm new to Fritz & Peters, but so far, they seem fine. But this could just be a "lesser of two evils" thing, since getting your car fixed, whether it is at a small shop or at the dealer almost always is more money than you want to pay.A couple months back, my beetle's coolant/water light kept coming on, even after checking coolant levels. I called the dealer and two other shops (one of which was F&P) and they all said the same thing. Since the guy at F&P's seemed most customer-friendly, and there were good reviews on yelp for them, I brought my beloved bug here to get what turned out to be the water pump, fixed. Very expensive, but it probably would have been more costly at the dealer.Shortly after, the "check engine" light came on. Geez. Now what, I thought. I called F&P's and I believe it was Joe who said to me that it was likely an emissions issue, but that it could just be that the gas cap might be on incorrectly. Sure enough, my husband (who rarely drives my car) didn't put the gas cap on tightly enough when he filled the tank--so when I put it back on, all was good. The four star rating is for this tip.They've worked on my car since then too. Not sure if my car is starting to fall apart, if I've been hard on it, or if F&P's is so-so or really good...both times my car has been in there, it has been done the same day, but I didn't get a call from them letting me know it was finished. I wasn't offered a ride anywhere either. Joe is cool to talk to--he seems straightforward and reassuring. The others I've spoken with there could use better customer service skills.