Oakland Auto Repair

Mon - Fri: 7:00 AM - 5:00 PM
4

I'm new to Fritz & Peters, but so far, they seem fine. But this could just be a "lesser of two evils" thing, since getting your car fixed, whether it is at a small shop or at the dealer almost always is more money than you want to pay.A couple months back, my beetle's coolant/water light kept coming on, even after checking coolant levels. I called the dealer and two other shops (one of which was F&P) and they all said the same thing. Since the guy at F&P's seemed most customer-friendly, and there were good reviews on yelp for them, I brought my beloved bug here to get what turned out to be the water pump, fixed. Very expensive, but it probably would have been more costly at the dealer.Shortly after, the "check engine" light came on. Geez. Now what, I thought. I called F&P's and I believe it was Joe who said to me that it was likely an emissions issue, but that it could just be that the gas cap might be on incorrectly. Sure enough, my husband (who rarely drives my car) didn't put the gas cap on tightly enough when he filled the tank--so when I put it back on, all was good. The four star rating is for this tip.They've worked on my car since then too. Not sure if my car is starting to fall apart, if I've been hard on it, or if F&P's is so-so or really good...both times my car has been in there, it has been done the same day, but I didn't get a call from them letting me know it was finished. I wasn't offered a ride anywhere either. Joe is cool to talk to--he seems straightforward and reassuring. The others I've spoken with there could use better customer service skills.

5

Fritz and Peters has been our mechanic for going on a decade, and Joe and his crew have never let us down. Far from it. In fact, they have ALWAYS gone the extra mile for us. They have dropped my wife at work or BART when she's dropped the car off with them, left the car outside for us to pick up after hours, called us to keep us informed as to how the work was progressing, etc. Even when the news is bad -- like when our timing belt broke on vacation and another shady mechanic in a far-off town botched the work on the car -- Joe always delivers it straight, no BS, and helps in any way he can to make it palatable. This is the only mechanic's shop that I've ever known that I wholeheartedly recommend.

5

I've been a customer at F&P for the past four years. I keep going back because of Joe, the owner. He knows cars, he knows people. His manner is always calm and friendly. Another great thing for all you German-o-philes out there is that Joe speaks German and the back of his office looks like a Bierstube. Wie toll!

5

Joe at Fritz and Peter's could not have been more helpful. Not only did he fix my car quickly and inexpensively, he recommended a very inexpensive glazier to fix my windshield. The windshield recommendation alone probably saved me $150. This was my first visit to Fritz and Peter's. I originally chose it because of the reviews it got on Yelp, and its proximity to 19th ST. BART. Now I'll go back because of the great service, not just the convenience.

5

Fritz & Peter has saved my broke student loan butt many a time. Driving a '93 VW isn't easy, especially when VW failed to write a service manual for my particular model (no joke, the VW dealership couldn't figure out what size brake pads to order). Joe is always upfront and honest. They do what they can to save you money, i.e., ordering the part used from a junk yard, and if they have to go over the estimate, they call first to approve they work (something the dealership didn't do!).

5

No reviews of F&P? Well, let me be the first. I've been taking cars here since the nineties. From the '79 Audi 5000 that needed a few G's in body work to the 80 VW Vanagon (the bomb of automobiles) that needed two engines in three years (operator error, not me!!) to my'98 Subaru Outback, Joe and Co have always been fair with me and others I have sent there. Recently I had trouble my crank shaft bearing needing to be replaced, Joe called and said that since a)they had to take off the timing belt to replace the bearing and b) I was nearing my 90k tune up (where they need to replace this), he suggested that I have it done at that time to save some money. How many mechanics will call you to save you money? Joe will. He is always within estimate, timely and will return a phone call. You can usually get an appointment within 48hrs, sometimes same day or next. He's been taking more time off and handing more the business over to his son-in-law who is also very nice and accommodating.

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