Just got my car serviced for the first time yesterday at Fritz and Peters. Compared to another European auto specialist I had taken it to several times (as well as 2-3 visits to a local VW dealership) - the customer service, price, communication, and time Fritz and Peters took to do the job was far superior. While the other places keep your car all day, Joe smartly scheduled me so it was done in a few hours. That tells me he respects his customers’ time. My request for an appointment and estimate was promptly followed up on. Plus, Joe answers the phone and talks to you like a regular person, not with the gruff tone/tersely worded answers that one gets so often when calling for mechanic appointments. The only thing I had hoped for that didn’t happen was that the car was not detailed on the inside and washed on the outside before return, but I realize that is icing on the cake and not as important as their main service, price, and communication. I rarely leave reviews, but felt compelled to share my first experience here and let people know it is worth giving them a try if you are not completely happy with your mechanic!